Returns & Exchanges
At PawsnHeart, we want you and your furry companions to love your new style, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure all original tags are attached and the items are free of pet hair to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all fashion accessories and tags are included to maintain product integrity.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing